Like many, I was a little hesitant to purchase patio furniture online. Glad I did! I called customer service to inquire about upgrading to 8 swivel chairs instead of 6, and they were helpful and offered me some options, and within an hour emailed me a customized link to the set as we discussed. Item was received about 8 days later, and exceptionally well-packaged. Everything was bubble-wrapped or wound with foam-backed paper, and taped down so there was no nicking or scratching. All parts and hardware were included. The directions were pictographs, which was a little awkward at first but pretty self-explanatory, and I believe hubby got out his own tools instead of the small wrenches included, but he said the hardest part of assembly was unpacking the parts from the protective wrapping (I took over that job after the first two, and it was 10 minutes per chair to unwrap – fine with me, I’d rather have it arrive intact). Cushions are what you’d expect for a Sunbrella product (even seems, velcro tabs, seemingly sturdy zipper), with a somewhat brown cast to the “scarlet”. Seems very sturdy. We are not big people and the chairs feel like club chairs to us because the seating area is so spacious. I’m not worried about some of my larger extended family members using these. I was a little concerned about fitting 8 chairs around the table, but I saw that other sets came with the same size table and 8 chairs, so we went for it. They do all comfortably fit, and getting in and out is fairly easy since the chars swivel. Might be a little less fluid ingress/egress if one had 8 non-swivel chairs around the table. Frankly, I don’t see the difference either structurally or aesthetically between this set and the ones sold at the local patio-specialty shops for twice the price.