Super Speed Dual Pixel Camera
Built in fan to keep your phone cool while docked
Charge your compatible Galaxy smartphones, and other Qi-compatible devices, without the need to plug your device in to a wall charger or USB port
Offer Type:DeX Pad Bundle
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298 customer reviews
4.4 out of 5 stars
Manufacturerâs warranty can be requested from customer service. Click here to make a request to customer service.
April 1, 2018
UPDATE: 4/7/2018. The voice unlock code is terrible. And, after searching through the options on the phone I came to the conclusion I don’t need it. I have the face unlock or the fingerprint reader on the back. I actually go to the back fingerprint scan to unlock more than the other methods as it’s just quick and easy to use. Battery life has been good so far after using this phone for 3 weeks now. One thing I find annoying that I didn’t know would be a problem is the video and picture quality when someone sends me a large video via texting. Whether I send them a video or they send me one, it becomes such low quality that it’s almost hard to see it at all. This is because of the compression the carriers use to send these video’s or large picture files so it doesn’t take up much space. I was used to having an iPhone and using iMessage. Send any size video to someone else with an iPhone and it was in great quality on both sides of the text. Not so with Android. Now this is not just Samsung but all Android phones. So, for now, I have to send videos via WhatsApp or Viber (or a number of other text apps). They do compress but not horribly. Oh, and one more note. I hope Samsung corp is reading this review. The Samsung customer service reps have to be the stupidest people I have ever dealt with for a tech company. I used to think Comcast was bad until I called a couple of times and had to speak with someone at Samsung. They just repeat my question and tell me they understand how I feel offering absolutely no answers. They put you on hold to find out but come back with no resolve. Just terrible customer service. 180 degrees from dealing with someone at AppleCare when I had a question about my iPhone or iMac computer.
2nd UPDATE: I didn’t realize this and this is VERY important to know before purchasing. In fact, I’m on the AT&T network with my phone and the people in the factory store didn’t know this. The sales people in Best Buy in the phone department did not know this either. When you buy an unlocked Galaxy S9 or S9+, your phone is $840. If however you want to buy it thru AT&T for their network and not a factory unlocked phone, it has different options on it. Meaning, the unlocked phone WILL NOT have: WIFI calling option, HD Audio option, VVM (video voice messaging) and you will not get video voice calling. The option for these features is not even on my phone. Now, you CAN buy the AT&T phone and pay $915 up front or on a plan (either way it’s $75 more than the factory unlocked phone). After you pay $75 ,more and if you are paying the full price up front, you can get the AT&T phone unlocked and then you will have these features. Nowhere at Best Buy or any AT&T store do they tell you this. In my mind, it’s a great misrepresentation that is omitted when purchasing. I picked up the bundle package here on Amazon for $100 more and got a lot of cool gadgets so I’m keeping my setup. I just want others to know there is a difference when buying the unlocked version both in price and the feature set you get. I figured the AT&T version just had a bunch of their proprietary apps pre-installed. Hope this helps out someone beforehand that really wants those features. And, I went to the AT&T store figuring there was a way they could flash the options to my phone. There isn’t. They cannot update your phone to get these options.
3rd UPDATE: April 15th, 2018
I discovered a great feature today. I wish these Galaxy 9 phones had the rise to wake feature which is what the iPhone X has. You pick up the phone and just look at it to unlock via your face and it’s good to go. What I discovered is setting the Google Assistant to open the Galaxy EVEN FROM the locked screen via my voice and the phone unlocks and does what you ask the Google Assistant to do. Love this feature immensely.
4th UPDATE April 23, 2018
As I play around more with this phone, I am learning some cool things it can do. For instance, from the factory it come pre-set so that whether you swipe up or down the phone will go to your app tray. No need for repetition with swiping either up or down. There is a setting so that when you swipe up it opens the app tray (as it come from Samsung pre-set) but change the setting and when you swipe down from any place on the phone and you’ve got your phones popular settings in front of you. Even better, if you swipe down using two fingers from the top of the screen, it opens the second part of the settings which control other functions (usually this is a two part deal so this makes it one step easier). Also, one thing Samsung addressed with the 9 and 9+ (using the Oreo software) is a problem people using these phones prior used to hate. Now, you can set the up/down volume buttons to control MEDIA volume no matter what you are viewing. And, if you want to control the ringtone or another type of volume, when you push up or down on the volume and the MEDIA volume shows just tap on the down arrow on the top left of the screen and you have all the others ready to adjust exactly as you like them. Apparently from reading online this has been an annoyance of a problem for a long time with the Galaxy phones that is now solved.
One complaint I have is Bixby and the Samsung bloatware. I bought this unlocked so I wouldn’t have the carrier bloatware, but Samsung puts on plenty of their own, and along with Bixby, you can’t delete most of it, just disable it. It continues to nag me to use one of the apps. I don’t know why they want to cram this down the user’s throat. I already bought the phone. If I thought Samsung had better apps, I’d download them. But none of their built in apps are better than Google stock apps or other 3rd party. I’m not sure what the reason is for trying to push their apps on users. I guess to avoid this you have to buy a Google phone.
March 16, 2018