Tuft & Needle Queen Mattress, Bed in a Box, T&N Adaptive Foam, Sleeps Cooler with More Pressure Relief & Support Than Memory Foam, Certi-PUR & Oeko-Tex 100 Certified, 10-Year Warranty, Made in USA

(UPDATE SIX MONTHS LATER: I still have this mattress, but it has gotten substantially softer. It required a T&N topper for the first few weeks as it softened up, but somewhere around 150 nights in, I noticed it was heading toward plush status–not quite as supportive as it once was. Also, I wrote this review while the temperatures were colder. Now that it’s summer, I do note that this mattress is warmer than my previous innerspring mattresses. But, for the money, it’s still a good mattress. It’s just not as ideal as I hoped.)

About a year ago, I asked my friends on social media for mattress recommendations. The leading recommendation was for the Tuft and Needle mattress, which I should have heeded. Nearly a year and eight mattresses later, I finally bought that Tuft & Needle. It’s #9 and I love it. I love it even more because it was by FAR the cheapest option, too. But at the time I was skeptical of a bed-in-a-box. I shouldn’t have been. It fit my requirement to have good support with a comfort layer on top. And for the record, I sleep in all positions. Apparently I’m a rotisserie chicken, going from side to stomach to back all night. That makes me a tough customer to please and I know it.

But for anyone else doing mattress research, here’s what I’ve learned from my year of testing. First, I received excellent service from both internet and traditional mattress companies. I tried three mattresses from Saatva Mattress, three Beautyrest mattresses from Mattress Firm, and a brand-new variation of the Purple mattress that’s exclusive to Mattress Firm. I started the year on my old Sleep Number. So I have run the gamut of air, foam, innerspring, hybrid foam/innerspring and the new hybrid from Purple, which I guess would be called a Purple/innerspring variation, but “bouncy house” would be equally as descriptive. My asthma is triggered by chemicals in foam, so I made sure all the mattresses I bought were Certi-Pur. (This, sadly, is the only complaint I have about my Tuft & Needle — though it claims to have more rigorous standards about foam and off-gassing, it’s been the smelliest. It’s faint but it’s there even weeks later. But it has not made me wheeze, so I’m trusting I’m not being harmed.)

The first thing I learned is that mattress companies really DO honor their customer service policies. In fact, Mattress Firm was actually the best about it. In all cases, I received excellent service when I wanted to exchange. Second, I had been sleeping on air for nearly a decade and that made it hard to figure out what would work for me. I loved the lack of pressure points on a Sleep Number, but not the lack of support. My first mattress was an all foam from Saatva (the Loom & Leaf) and it was hard as a rock (to me). They explained that foam would soften and that I should crawl around on it to soften it up. It did soften up after a week, but not enough for my taste. It also smelled vaguely like stale coffee, which never dissipated. So thus, the exchanges began. I was very pleased with Saatva’s design, the fact they delivered a full mattress and not one in a box, and their use of organic cotton. But their mattresses missed the middle firmness range — most were very firm and one was very plush (the industry term for soft). If they could have nailed that medium range, I would have been happy to stay with them.

As mentioned above, I circled through several mattress designs before coming back to all foam again with the Tuft & Needle. But it was significantly less firm out of the box than the Loom & Leaf. Its adaptive foam is much more of a medium firmness from the start. But it got even more comfortable when Tuft & Needle sent a two-inch topper. For free. (Pro tip: The Internet mattress companies I dealt with were happy to send a topper for free if you requested it. I now have two.) I don’t know how long a mattress like this will hold up, but at a $575 price point from Amazon, it’s half the cost of a Saatva mattress and a quarter of the price of most of the Beautyrest mattresses. So I’m willing to gamble.

I know that comfort is largely subjective, but my Fitbit Alta has the hard data to back up my love of the Tuft & Needle. I cut my tossing and turning time in half with their mattress and topper. Bottom line: All the mattress companies I dealt with provided a great service and backed up their exchange promises, even going above and beyond. Tuft & Needle was the best value for the money and the most comfortable to sleep on. It was also the most work to haul a heavy box up to my bedroom and set up the mattress, which is the reason I avoided it in the beginning. But in the end, that effort was worth it.

Tuft & Needle, if you are reading this review, please consider manufacturing a mattress with four inches of your adaptive foam on top of your support layer, instead of just two inches. I’m very glad to have your free topper, but it makes the bed look lumpy and it doesn’t stay in place. From all the reviews I’ve read, the topper was key to customer satisfaction for many people. You should seriously consider this option. I would have chosen that and paid a bit more for it, too, had it been available.

Wow! Let me start off by saying, I purchased a T&N 5″ mattress almost two years ago exactly. We recently picked up bed bugs somewhere and chose, very sadly, to part with our T&N mattress even though it looks like the protective covering on T&N mattresses prevented bed bugs from making a home there. T&N no longer sells the 5″ mattress, which was devastating news because both me and my boyfriend had been sleeping soundly and waking up without any back pain since we first purchased the 5″ mattress.

I contacted T&N and explained our situation and asked if they could somehow let us purchase another 5″ mattress. Who knows? I thought they would have some left in inventory or could work with me to get another 5″ mattress. Instead, I sent an email at around 5am on a Saturday and received an incredibly personable and thoughtful response back around noon! They responded to my concerns and offered me a new 10″ mattress FOR FREE. I haven’t had many blow-me-away service experiences lately (as in the last few years, really) and even if T&N hadn’t offered me a free mattress to replace our original 5″ mattress, I would have been delighted by the response. You won’t find better service than T&N. We had our new mattress by the end of the week!

Okay, now for the mattress details. The 5″ mattress was excellent, no doubt, and that’s why I was going right back to T&N to get another. The 10″ mattress is like sleeping on a cloud that is the perfect level of firmness no matter what your perfect level of firmness is. It’s hard to believe that a mattress can be designed in a seemingly simple way, but provide more comfort and support than any other mattress on which I’ve slept. The 10″ mattress is superior to every mattress I can remember sleeping on in my 30 years. I suffer from lower back pain that only regular yoga helps. Since I started sleeping on the T&N 5″ mattress two years ago, I have not experienced much, if any, back pain. It does not matter what size you are, firmness/softness preference, or if you are a hot sleeper – this mattress will have you sleeping through the night and waking up refreshed. Give T&N a chance and I don’t think you will be disappointed. Even if you are disappointed for whatever reason you might be,T&N will work with you through their excellent customer service. You seriously have nothing to lose with this mattress, unless you are looking to miss out on a good night of sleep. In that case, stay away from T&N because you will sleep well once you have one of their mattresses!

After 2 year of owning Tuft & Needle King Mattress, we are throwing in the towel. I don’t want to believe it because we fell in love with the mattress in the beginning like so many others, but most reviews are less than 3 months of owning the mattress. The pain didn’t start until after a 1 year of laying on it.
Before bed, I’d give myself a number from 1-10 of how sore I am, usually a 0-2, but I’d wake up in the morning and be at a 8. I did this every so often, and it’s official. The mattress is the problem. I believe we sink to much into it, keep in mind i’m only 5’7 160 lbs, so not these huge guy! Wife also wakes up with soreness/pain just like me.

I notice if I lay flat on my back, the pain would be much worse in the mornings than when we slept on our side. Extremely disappointed, really had high expectations, but the pain is too much.